We mayobtain personal data about you from various sources. We may collect personaldata from us when you provide it to our counters, stores, websites, socialmedia, apps or events. When you use our app and agree to location services, wecollect data about the Wi-Fi router closest to you and the ID of thetransmitter station closest to you to provide the requested location service,not to identify you .
You maychoose to provide us with personal data in different ways, such as when youparticipate in an offer or promotion, use our app, purchase from our website,counter or store. The types of personal data you may provide us include:
• Contactinformation (such as name, email address and mobile number)
• Date ofbirth
• Membership number, username and password
• Beautyconsultant number
• Countryof residence (if Hong Kong, area of residence)
• Country ofCitizenship
• Scope of interest
• How didyou know about us
• When didyou start using our product?
• Where doyou typically buy our products (retailer, region)?
• Contentyou provide (eg scanned receipts)
When youuse our social networks or applications (such as your name, profile picture,preferences, location, friends list and other information described in thesocial networking application registration page or mobile phone, you can choosethe personal information you provide to us data, applications or yourgeographic location details).
If you donot want us to collect any of your personal data, please do not provide us withany such data.
How we usethe information
We may useyour data to:
Send youpromotional materials or other communications;
To provideyou with the requested information and services;
Contact youto follow up or confirm your order, make an appointment, return or refund andsend you non-promotional messages about the goods and services we offer you;
To processyour payments and/or gift card transactions;
Create andmanage your account, including access to your online same-store purchasehistory;
To assistyou with product selection and replenishment, including through our customerregistry;
To respondto your questions;
Displayrelevant advertisements on our website and other websites that match yourinterests and website history;
Tocommunicate with you about our special events, contests, sweepstakes, variousprograms (such as loyalty programs, if any), surveys and other offers and to administeryour participation in special events, contests, sweepstakes, programmes,surveys and other offers;
Operate andcommunicate with you about our social networks;
To operate, evaluate and improve our business (including developing new products and services;enhancing and improving our products and services; managing our communications;analyzing our products; accessing market research, data analysis andimplementing customer relationship management programs; conducting accounting,auditing and other internal work);
To complywith applicable legal requirements, relevant industry standards and ourpolicies;
To avoidduplication of data and ensure the accuracy of your personal data, regularlyperform data cleaning, linking or merging our records, either on our own orthrough our service providers.
We may alsouse the information for the purposes specified when the information wascollected.
If youprovide us with your personal data, we intend to use it for direct advertisingpurposes in order to offer or advertise our goods and/or services. However, wewill not use your personal data for this purpose unless we have received yourconsent to our intended use.
All typesof personal data listed in the "Information You Provided" sectionabove may be used by us for direct marketing purposes if you provide us withsuch information and you consent to such use. In this case, we may use yourpersonal data to directly market to you the following categories of goods andservices:
• Hair care and beauty products;
• Specialevents, competitions, clubs, programs, questionnaires and surveys.
If you donot want us to use your personal data in direct marketing, you can opt out ofour direct marketing at any time as set out in the "Your rights andchoices" section below. When you request, we will not charge any fees andwill stop using your personal data.
We will usethe personal data you provide for direct marketing in accordance with thePersonal Data (Privacy) Ordinance (Chapter 486 of the Laws of Hong Kong) (the"Ordinance"). Our direct marketing materials may take many forms,including but not limited to marketing emails, in-app messages and textmessages, the details of which are set out in the subsections below.
Our appsinclude self-configurable location services, geolocation services such as storelocators, promotional offers and other personalized content. Some of our mobileapplications include opt-in "push notifications". Most mobile devicesallow you to turn off location services or push notifications. If you agree touse location services, we will collect information about the Wi-Fi routerclosest to you and the ID used to provide the requested location services, notto identify you.
Except asdescribed here, we will not sell or otherwise disclose the personal data wecollect about you. We may share your personal data as follows:
• Serviceproviders who perform services on our behalf at our instructions. We do not authorizethese service providers to use or disclose information except to performservices on our behalf or to comply with legal requirements. Examples of theseservice providers include companies that process credit card payments, fulfillorders, and provide web hosting and marketing services.
• Otherthird parties with your consent.
Inaddition, we may disclose information about you (i) if we are required to do soby law or legal process, (ii) to law enforcement authorities or othergovernment officials, or (iii) when we believe disclosure is necessary orappropriate to prevent physical harm or financial loss, or in connection withan investigation of suspected or actual fraudulent or illegal activity.
Your rightsand choices
When we provide you with and collect personal information from you, we provide you withcertain choices about how we may use the information and how we may contactyou. To update your preferences, request to be removed from our mailing list orsubmit a request, please contact us as specified below.
• Rejecte mail
You maynotify us by email not to send you promotional materials at any time byclicking on the unsubscribe link in the promotional email you receive from us,or by contacting us as follows. You may also opt out of receiving promotionalmaterials by contacting us as shown below.
• Reject mail
You can ask us to stop sending promotional materials by mail by following the instructionsthat may be included in a particular promotion. You can also ask us to stop sendingyou promotional emails, please contact us as shown below.
• Opt-out of text messages
You can askus to stop sending text messages to specific mobile phones by contacting us as follows.
• Withdraw push notifications
You canturn off in-app push notifications on your mobile device.
• Withdraw consent
You may withdraw any consent previously given to us or object to the processing of yourpersonal data for any lawful reason. We will process your preferences or requests within a reasonable time. In some cases, withdrawing your consent toour use or disclosure of your personal data means that you cannot takeadvantage of some of our products or services.
• View, update and amend personal data
Under applicable law, you may have theright to request access to and receive personal data details about you, updateand correct inaccurate personal data about you, and block or delete data asappropriate. In some cases, the right to access personal data may be restrictedby local laws. You may request to view, change or delete your personal data bysending an email to email@example.com.
Pushnotifications and in-app alerts and updates
When youdownload our mobile application, you can choose to receive push notificationsfrom us on your mobile device through the mobile application. Such pushnotifications may include promotional messages about our products and services.You may opt out of receiving push notifications by changing the settings ofyour mobile device after downloading the relevant mobile application. Optingout of push notifications will not prevent you from receiving othercommunications from us (such as email newsletters). You can also receive alertsand updates about our products and services or your account through our mobileapp. If you do not wish to receive such alerts and updates, you may uninstallour mobile application from your mobile device.
If you areunder the age of 18, you can browse our website or use our app. However, youmay not provide us with personal data. Our app is not intended for childrenunder the age of 18 and we do not knowingly collect personal data from childrenunder the age of 18 in any app. If we become aware that we have inadvertentlyreceived personal data from users under the age of 18 from any application, wewill delete such data from our records.
How we protect personal data
We retainappropriate administrative, technical and practical safeguards designed toprotect the personal data you provide against accidental unlawful orunauthorized destruction, loss, alteration, viewing, disclosure or use.
Your rightsand choices
We mayprovide certain choices about the personal data we collect from you, such ashow we use that data and how we communicate with you. You may contact us asfollows to request us to update your preferences, stop sending you promotionalmailings, or submit general requests.
SupergoCompany Limited may be requested by post to stop sending you marketing emailsby following the instructions that may be included in individual promotions.You may also contact us as described below to request that we stop sending youpromotional mailings.
Link toother websites
How to contact us